Public Utilities

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Electricity

Garbage & Recycling

Natural Gas

TV, Internet, & Phone

Cable TV

Mediacom: 1-800-332-0245
Mediacom has a customer service office in Chanhassen located at 1670 Lake Drive West for payments and equipment drop off.

Satellite TV

DirecTV: 1-855-854-4388
Dish Network: 1-877-373-5201

High Speed Internet

CenturyLink: 1-877-891-1751
Exede Satellite Internet: 1-855-627-2553
HughesNet: 1-866-347-3292
Internetproviders.com: 1-877-881-1276
Mediacom: 1-800-332-0245. Mediacom has a customer service office in Chanhassen located at 1670 Lake Drive West for payments and equipment drop off.
MetroNet
T-Mobile
Verizon
Xfinity (Comcast)
- Coming soon! Click here to check out project updates.

For a list of frequently asked questions about fiber-optic installations, please check out the FAQ section at the bottom of this page.

Telephone

CenturyLink: 1-866-642-0444

Sewer & Water

The City of Chanhassen provides sewer and water service. All new residents of the City of Chanhassen need to complete a Water and Sewer Utilities Start Service Request. This application ensures the correct resident receives the bills for services rendered at the properties within the City of Chanhassen.

Click here for the Water and Sewer Utilities Start Service Request (for homeowners).
Click here for the Tenant Water and Sewer Utilities Start Service Request (for renters).

The bill is then calculated based on monthly use. Sewer bills are based on winter quarter water consumption. You may find answers in our Utility Billing FAQs or the Utility Billing page.

If you have any questions or concerns regarding water quality, water odor, rusty water, or problems with water pressure, please call the Sewer and Water Utility Department at (952) 227-1300.

Underground Fiber-Optic Internet Installations

Comcast and Metronet have begun expanding their fiber-optic networks into Chanhassen. Contractors will install fiber-optic cables, which may involve visible work in public rights-of-way and utility easement areas, such as street and sidewalk areas. Although the work is not being done by the city, the contractors have city-issued permits to install the cable in the right of way.

Questions?

If you have questions for Comcast and/or Metronet, you can reach them directly at:

Comcast: (651) 432-3000
Metronet: (877) 407-3224

FAQs

Are Comcast and Metronet installing in different neighborhoods, or will each home eventually have a choice between the providers?

Both Comcast and Metronet plan to install city-wide. Eventually, residents will have options on what provider they would like to service their home, but the installation timeline for each neighborhood varies as each company rolls out its installations.
Are the Comcast and Metronet workers allowed to do this?

Yes, they are. Comcast and Metronet have obtained permits from the city to install fiber-optic cable in public rights-of-way and utility easements.
Can I remove the marking flags?

Not until the installation is complete. Once the contractors are done installing the cable and boxes, they should be the ones to remove the flags.
Does every fiber optic provider have to do its own separate installation or do these service providers ever share resources? In other words, if four different fiber optic providers want to extend its network to my neighborhood, does that mean that this construction process will occur four times?

Yes, each fiber optic provider typically conducts its own separate installation process, as they maintain independent networks. Fiber optic providers generally do not share infrastructure due to the proprietary nature of their technology and the need to ensure the quality and reliability of their service. This means that if multiple providers plan to extend their networks to your neighborhood, construction may occur multiple times, with each provider installing its own fiber optic lines.
How can I identify Comcast and Metronet workers and contractors?

All workers will wear safety vests and carry badges identifying them as either Comcast or Metronet employees or authorized contractors. Door hanger messages (click here for an example) will also have contact information if you have concerns about any work happening.
How long will they be in my neighborhood?

Typically, the contractors will be in and out of a neighborhood in a matter of weeks. Final restoration can sometimes take time, however. If you notice an area hasn’t been worked on for longer than two weeks and there is unrestored property, you should contact Comcast or Metronet for an update.
How long will this whole process last?

Comcast hopes to bring its network to more than 10,000 homes in Chanhassen and plans to complete this process by the end of 2025. Metronet is also increasing service but has not shared a complete timeline at this time.
How will I know when the services are available?

Comcast and Metronet will send mailers to notify residents when services are about to be available. A “Coming Soon” notification will be sent approximately two months before the network is operational, followed by a “Xfinity Joined Your Neighborhood” notice (in Comcast’s case) once services are ready.
How will the installations affect things like sprinkler lines and invisible fences for pets?

The City of Chanhassen does not know what properties have invisible fencing and/or irrigation lines. The city has made the utility companies abundantly aware that these private improvements exist in the right of way and easements. Most of the installation is done via drilling at a depth much lower than the pet fencing and irrigation. However, in the areas where they are digging holes for pedestals, crews should be hand digging to avoid damaging these types of infrastructure.

If you see flags showing up in your yard and/or a contractor working toward your yard, it’s a best practice to make them aware of where your infrastructure is located so that they are aware. If Metronet is scheduled to work in your neighborhood, let them know what services you have in your yard by filling out this form. If Comcast is scheduled to work in your neighborhood, you will receive a Construction Alert doorhanger in advance of their work, which includes reminders for you to mark sprinklers and electric fences.
I am a Lumen (formerly CenturyLink) customer, and my service has gone out. I’m worried that it was caused by some of the work being done to install new fiber optic network lines in my neighborhood. Who can I call at Lumen to report a problem and have this issue looked into?

Lumen customers experiencing issues or interruptions with their service are encouraged to contact the company directly at 800-244-1111 or online.
What are the "Public Right-of-Way" and "D&U?"

A public right-of-way (ROW), or land set aside for public use, often extends 10-15 feet beyond the curb or street edge, sometimes reaching into a homeowner's front yard. Easement rights give the city the legal authority to use this land for such public needs as roadways, sidewalks and trails, and utility infrastructure.

Additionally, beyond the city ROW, most properties have a Drainage and Utility Easement (D&U) where these can be installed. These are within the property limits and can range from 5-10 feet, and may be located within the property on the front, back, and side lot lines.
What happens if Comcast or Metronet need to disturb my driveway in order to complete their work?

Occasionally, the installation crews are encountering individual situations where they need to disturb driveways in order to complete their work in public rights-of-way and utility easement areas. This is, understandably, an inconvenience and an eyesore for residents, many of whom have inquired as to whether their driveways would ultimately be repaired and restored. The cable companies are required to provide temporary patching immediately after their work and a full repair to driveways will be complete during the spring when the weather for such work is more suitable. During this time, we encourage residents to read our compilation of responses to frequently asked questions (FAQs) about Comcast and MetroNet's work. The resource also includes information on how to directly contact Comcast and Metronet should the need arise.
What if the workers damage some property, grass, or landscaping during this process?

The workers and contractors are required to restore everything they touch to the existing condition. It does take a little time to get things restored properly and so we ask for your patience as they finish their work.
What is happening in my neighborhood?

Comcast and Metronet currently working on building out fiber optic networks to service Chanhassen. The work they are doing is basically the same, but it may be happening at different times in your neighborhood. Each company has their own specific contractors and communication protocols.

Contractors will be installing fiber-optic cables, which may involve visible work in the public rights-of-way, and utility easement areas, such as street and sidewalk areas.
What might I notice during this process?

Prior to work starting in the area, and while door hangers are being placed, the area where work will take place will have white flags placed on the ground. This is to help locaters know where they need to locate other utilities so that they can be avoided. If Irrigation lines or other utilities owned by the homeowner are present this is when they can be located and that information shared with the contractors.

As part of the process to identify underground utilities, Comcast and Metronet’s construction partners will file a request through the 811 system, which notifies utility companies to mark the locations of their underground lines in the public right-of-way and utility easements in your neighborhood. Different utility companies will then send out crews to mark the ground with flags or paint to show where existing infrastructure is located, ensuring the new construction won’t interfere with or damage any current lines. These markings use specific colors to indicate different types of utilities, following Minnesota’s 811 safe digging guidelines.

Typically, about 5 to 7 days after this marking process is completed, crews will begin installing conduit, fiber, and coaxial cables in your neighborhood. Most of this work will take place in public areas, such as rights-of-way and easements. In rare cases, when work needs to be done on public easements that are part of private property, contractors will directly inform residents before starting.

Before construction starts in your neighborhood, you'll receive a door hanger with a local phone number you can call if you have any questions about the work being done. Click here to see an example of Comcast’s door hangers.

Here are a few examples what construction trucks, drills and vans will look like when construction occurs:

Construction is already underway and specific neighborhoods will be notified in advance, usually through mailers, door hangers, or other notifications. The timeline for completion will depend on the neighborhood, but residents will be informed once services are available.
What should I do if I have concerns during construction?

If you have concerns or questions about the construction in your neighborhood, you will find a contact number on the door hanger or other notifications left by Comcast or Metronet.

You can reach out to Comcast’s customer service at (651) 432-3000 for more detailed inquiries. Additionally, Comcast has a blog dedicated to its work in Chanhassen and is updated regularly with news and progress reports.

You can reach out to Metronet’s customer service at (877) 407-3224 or visit their webpage.
Who is doing this work?

The work is being done by Comcast and Metronet contractors, not by the City of Chanhassen.
Why are these green boxes being put into the ground?

These green boxes, known as “pedestals,” are house connection points for the fiber-optic network. They are placed in public rights-of-way or easements to ensure a stable connection and allow for easy access in case of service maintenance or upgrades.

More FAQs